You may be eligible to receive a full refund if you cancel your e-Visa application before completing it. However after completion, we may be able to offer only a partial refund, typically 50% of our service fees, depending on the application stage.
We guarantee accurate translation and photo compliance, but cannot guarantee visa approval. The e-Visa approval or refusal decision is decided by the relevant government or immigration authority.
Refunds are not provided for rejected applications or those already submitted.
Please be aware that the government levy is non-refundable once the application has been submitted to the government's website, regardless of the application's outcome.
If you need more information, you can refer to our Terms and Conditions and Privacy Policy.